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Refund & Cancellation Policy

Last Modified: January 4, 2021 

Loss/Damage. For loss/damage claims, you must notify Exploring Colors within 30 days of the date of your purchase if you believe all or part of your order is missing or damaged. 

Replacement. Replacement of products and credits to your account for shipped merchandise claimed as not received are subject to our investigation, which may include postal-service notification. We will adjust your account at our discretion. Repeated claims of undelivered merchandise may result in the cancellation of your membership.

If a specific product is defective or if something is missing or damaged, you may return it and we will send you a new item or credit your account. To request a refund, please contact us at support@exploringcolors.com. When returning products, it is your responsibility to take reasonable care to see that the products are not damaged in transit and are received by us at our address as displayed on the postage label.

Refund. For any item purchased from us that is shipped and that is not defective there is no refund or exchange.

Cancelation Policy. You can cancel your subscription by contacting us at support@exploringcolors.com.  Alternatively, you can cancel by signing into your account.

You must cancel your subscription prior to 11:59 p.m. Eastern time at least one day before your next recurring billing date in order to avoid being charged. 

Payments are nonrefundable for boxes that have been delivered. If you cancel, modify your subscription or if your account is otherwise terminated under these Terms, you will only receive a credit for boxes that have not yet been shipped.

If you do not complete your full subscription term then you will be billed for the months you did complete at the tier below your subscription level. For example, if you sign up for a 6 month subscription but then cancel after 3 months then you will be billed for 3 months at the 1 month rate and refunded the rest. If you sign up for 12 month subscription and cancel after 9 months you will be billed for 6 months at the 6 month rate and 3 months at the 1 month rate.

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